Terms & Conditions

Returns & Refunds

If for any reason you wish to return your order, please contact us within 7 days by email - lovenature@creaturecandy.co.uk

We will be happy to refund your order once it is received by us as long as it is returned in its original packaging and in a saleable condition. Once returned to us we will process a refund for the cost of the item(s), but we will not be able to refund the postage and packaging costs paid.

Delivery

£3.35 standard delivery on all UK orders (UK mainland only) using Royal Mail Second Class delivery.

FREE postage on all UK orders over £50.

We aim to process standard orders within 3 working days, excluding Bank Holidays. 

International Orders

We apologise but we can no longer accept orders from outside the UK.

Product Information

Every effort has been made to photograph and depict all of our products accurately, however there may be slight variations in colours due to photography methods or type of monitor they are viewed on. We cannot guarantee that the photography or your monitor will provide a true representation of the colours of our products.

Ordering

We make every effort to ensure all our products are in stock. However, if in the unlikely event that we do not have your chosen product in stock, we will email or call your as soon as possible and arrange for a refund, or a later delivery date if convenient.

Cancellations

If you wish to cancel an order placed with us, please email lovenature@creaturecandy.co.uk as soon as you can. However, we regret that orders cannot be canceled once your goods have been posted. In the event of this, please refer to our Returns and Refund policy.

Security & Privacy

We make every effort to protect the privacy of our users and customers. As such we will not ask for personal details that are not required as part of your transaction. We ensure that your name, address, credit card details or any other information you give us will be kept securely. These details are not shared with any third party.